Call Divert not working

[Mg23p]

I have call divert added to my account, the free voicemail has been removed, after many attempts via 150. 1 press *21* and i get the message "sorry call diverts to this number are not possible" . i called yet again and was passed around, untill i spoke to someone who said he would sort this out and add the number from his side. , this has not happened! i even brough a new phone. the reason we came to virgin was because they provided a call divert!! any suggestions? 

[Lee_R]

Hi @Mg23p thanks for posting and welcome to our community.

Sorry to hear you've been unable to get your call divert feature working for you. And sorry for any inconvenience this may be causing. I'd like to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[Mg23p]

Hi Lee, Thank you for your assistance last week, but nobody contacted us during the week to try and sort this out, the call divert still says the same thing, "sorry call diverts to this number are not possible". we did however receive a new contract with "Change request date:
20th September 2024"  (last friday)  

The email along with this new contract states 

Your new package now includes:

Phone: Call Divert

We've removed:

Phone: Call Divert

[Zach_R]

Hi @Mg23p,

Thank you for the update. I'm very sorry to hear that unfortunately the Call Divert feature issue still seems to be ongoing for you.

Please reach back out to my colleague via their last private message to you (if you haven't already) so we can look into this further, as this would require discussing details we cannot share publicly.

Thanks,