Call Divert Not Working After Switchover Grrrrrr !

Hi Zeb1435,

Welcome to our forums and sorry to hear you have been unable to use call divert since the Landline Switchover. We can understand the inconvenience caused and we want to best help from here. Just to confirm, are you setting it up as seen here? You may have to set it up again after the switchover. Please let us know if you need any further help and we will be happy to assist. 

Thanks,

Thanks for the reply, I'm literally on the phone to your cs agent now trying to fix it! They're now telling me that when I  rang yesterday to try and get it fixed it got disabled yesterday! 

and yes I set it up as you've described ... now I'm being transferred to customer care 

as an aside I've had this phone line for around 20 years with a working call divert

..so far the agent has told me she's enabled call divert and tried it but it doesn't work .. which means it must be my handset apparently! I've explained that if it doesn't work when I call the number and it doesn't work when she calls the number it most  likely isn't my handset .. she understands my frustration though !

Here's a thing if I dial *21*  and wait I eventually get a message saying sorry call divert TO this number is not possibe

I've now got to leave the office and the phone will be unanswered leading to lost business. 

I would suggest you consider porting your number to a proper VoIP supplier. 

There have been plenty of past topics about call divert breaking after phone switchover.

Once your phone has been switched, I believe you are in 'Purple' zone for the phone manual instructions.

Are you also using free voicemail on the line? A footnote in the manual says that free voicemail cannot be used with call divert in place. Could voicemail be conflicting perhaps?

Someone did post a past topic with more info below (use at your own risk as info may not be accurate/generally tested as topic is a couple of years old)

https://community.virginmedia.com/discussions/Telephone/digital-landline--21cv--call-divert-call-forwarding-purple-zone/5410066

As per Adduxi, consider switching to a VOIP provider which should offer you better features and functions on your line.

This problem has now been resolved and my phone divert is now working. I'd like to share here what the problem was and how it was resolved and hopefully it'll save the next person wasting hours on the phone.

I discovered that when you switch your line from analogue to digital it can be configured wrong and call barring gets activated on you line. This prevents all outgoing calls and as a divert is an outgoing call it stops call divert working. That's what had happened in my case so I rang the helpline to get them to check .. yep call barring was active ... nope they couldn't turn it off until tomorrow. 

Then they rang me back five minutes later to say they had now turned it off and sure enough I can make outgoing call and my divert works again.

So, to summarise ... if your call divert isn't working then the first thing to check isn't all the techy stuff ... check that you can actually make an outgoing call from the landline you're trying to divert from. If you can't and you get a message saying " you're not allowed to call this number " then you have call barring activated and you need to contact the helpline and ask them to turn it off. 

I have to say I'm surprised that I had to dig through the internet to diagnose the issue myself and then ring CS to tell them what the problem was and how to fix it but there ya go .. maybe I'm easily surprised? 

Hope that helps anyone who finds this thread in the future,