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pentode's avatar
pentode
Dialled in
9 months ago
Solved

Billed for calls I did not make all to the same number...!

I want out of Virgin media...!   On the 18 October I was billed for calls that I dod not make nor are they listed on my phone-: Friday 18 Oct.   12.17  Nat Geo.   08457201201   Duration 10.25  Fr...
  • pentode's avatar
    pentode
    9 months ago

    Hi Beth.

    Arrrgh..... my doing!

    Thank you for the prompt reply, gonna pull the on reigns now, Client62 post just struck a chord so to save space I'll reply to you both.  As said Client62 struck a chord.

    Yes I DO have an account at RS BUT not used that number for a very long time, infact so long ago it escaped me, since the number changed I always used the 03457 number and I DID phone them - I've been FOXED...!

    I just got to appologise to Virgin Media and to the both of you - the lastigits never twigged, didn't even notice.

    Matter closed - my fault. Dave

     

     

Beth_G's avatar
Beth_G
Icon for Forum Team rankForum Team
9 months ago

Hi Dave

Thank you for your post. I'm sorry to hear you're disputing some calls charges on your bill.

Do you perhaps remember receiving calls from this number? Sometimes, if scam calls are answered you may receive an access charge.

If this is not the case, we can look at getting an engineer out to investigate the possibility of a crossed line in your area, which is when calls made by other users can come through your line. However, if calls were answered from these numbers then the issue would not be caused by a crossed line.

pentode's avatar
pentode
Dialled in
9 months ago

Hi Beth.

Arrrgh..... my doing!

Thank you for the prompt reply, gonna pull the on reigns now, Client62 post just struck a chord so to save space I'll reply to you both.  As said Client62 struck a chord.

Yes I DO have an account at RS BUT not used that number for a very long time, infact so long ago it escaped me, since the number changed I always used the 03457 number and I DID phone them - I've been FOXED...!

I just got to appologise to Virgin Media and to the both of you - the lastigits never twigged, didn't even notice.

Matter closed - my fault. Dave