Forum Discussion

Erskine's avatar
Erskine
Tuning in
2 years ago
Solved

Advice on Digital Landline Before Switching to Virgin

I am a BT customer and am thinking of switching to Virgin. I need some info on the impact of the changes and what is involved to adapt my home, etc. My current service is along the old copper lines ...
  • goslow's avatar
    goslow
    2 years ago

    If you are in a long-established VM area, your VM connection would come from the street via a coax cable which emerges from a cover in the pavement. Look outside for similar VM covers (may be branded VM or CATV) as per

    https://community.virginmedia.com/t5/Networking-and-WiFi/Outside-Cable-Cover/td-p/5370676

    In newer VM areas, a fibre optic cable is used. VM can install these underground as well or VM is sometimes using overhead poles or underground ducts belonging to Openreach. In the newest version of VM's fibre, I don't think the landline is available yet.

    In terms of the connection in your home, you plug in a normal telephone into the back of the VM hub to the TEL1 socket using an adapter provided by VM.

     

    The connection is best used with cordless phones. Plug the cordless base station into the VM hub and use cordless handsets around your home as required.

goslow's avatar
goslow
Alessandro Volta
2 years ago

If you are in a long-established VM area, your VM connection would come from the street via a coax cable which emerges from a cover in the pavement. Look outside for similar VM covers (may be branded VM or CATV) as per

https://community.virginmedia.com/t5/Networking-and-WiFi/Outside-Cable-Cover/td-p/5370676

In newer VM areas, a fibre optic cable is used. VM can install these underground as well or VM is sometimes using overhead poles or underground ducts belonging to Openreach. In the newest version of VM's fibre, I don't think the landline is available yet.

In terms of the connection in your home, you plug in a normal telephone into the back of the VM hub to the TEL1 socket using an adapter provided by VM.

 

The connection is best used with cordless phones. Plug the cordless base station into the VM hub and use cordless handsets around your home as required.

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 years ago

    Thank you for posting some advice goslow.

    If you need anything else answering the sales team can answer it on 0800 183 1234.