Adapter not received and cannot contact Customer Services

[KatyCaroline]

Hi, I'm due to have my landline switched over on 11th January and have yet to receive my adapter; getting through to VM and selecting anything that relates to the change over is non existent.  What do I have to do to get this much needed item?

[Ashleigh_C]

Hi there @KatyCaroline 

Thank you so much for your post and welcome to the community forums, it's great to have you back. 

I am so sorry that you have faced this issue with your service and thank you so much again for posting. I would be more than happy to take a look into this with you via a private message and see if we can get the adapter sent out. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Tudor]

I believe that at the present there is a hold on phone switch over, so this may be why you have not received an adapter.