1571 not working

[wiltoo]

Hi

i recently added landline phone which works fine apart from 1571 - it just rings continuously and 1571 does not trigger - i have  recorded a message and activated but it does not go to message

[Megan_L]

Hi Wiltoo, 

Thanks for your post and welcome to our Community Forums 🙂 Sorry you're having this issue with your landline voicemail! 

If you've recently added the landline to your package the process of setting it up may still be ongoing, can I ask when you set up your landline please? 

Also, voicemail is something you request to be added, do you remember asking for this feature to be included? 

Thanks,

Meg

[wiltoo]

The landline started 2 weeks ago.  I have voicemail as part of contract.

[wiltoo]

Hi did u see my earlier reply are you able to help?

[Megan_L]

Hi Wiltoo,

Thanks for coming back to me about this, I was off over the weekend but back to help now 🤗

Your reply about your landline was helpful, it seems we'll need to pop into a PM to get it sorted. 

I'll send this to you now so we can get your Voicemail rectified!

Speak soon.

Meg