0800 numbers not free

[jayjayj]

Hello, I have been told today that 0800 numbers are no longer free on virgin media is this correct.

[Cardiffman282]

Who by? A bloke in the pub? Offshore customer services? Mystic Rose at the end of the pier?

Either way it's codswallop as far as the current landline tariff card is concerned

 https://www.virginmedia.com/callcosts

[japitts]

080x calls are free to call from any UK ohone, landline or mobile. This is a regulatory requirement.

https://www.ofcom.org.uk/phones-telecoms-and-internet/advice-for-consumers/advice/uk-calling 

[jayjayj]

I was told today by virgin when i changed my package

[jayjayj]

That is not what i was told today by virgin media customer service

[John_GS]

Hi @jayjayj 

Thanks for posting and welcome back to the community. 

I can confirm what Cardiffman and Jappits have advised you is correct, 0800 numbers are free.

[carl_pearce]

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@jayjayj wrote:

That is not what i was told today by virgin media customer service

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I would say I'm surprised...

[jayjayj]

Can i ask why was i told by 2 members of virgin customer service that 0800 is no longer free from a virgin landline Thank you

[carl_pearce]

Because they outsource their customer support to third parties like Capgemini who don't have a clue!

[jayjayj]

who are capgemini