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Restricted NAT Type

trvrhalliday
Joining in

This is being a continual, burden to my online social community as its incredible difficult to get into xbox party chat, and phone calls to virgin Media seem to be getting nowhere fast. 

This needs sorting, and has been an ongoing issue for about two months now since there was a breakage on our local hub. 

Screenshot_20240613_201933_com.android.chrome.jpg

5 REPLIES 5

legacy1
Alessandro Volta

These problems can be fixed by a better router with 1Gb ports and hub in modem mode

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Carley_S
Forum Team
Forum Team

Hi @trvrhalliday 

Welcome back to the community forums 

Sorry to hear you're having issues with accessing some features on the Xbox. 

Is it only the Xbox that you're having these types of concerns? We wouldn't be able to support any customisations you make to our router or any 3rd party device issues, However the community members maybe able to assist further with any recommendations or set ups that might work for what you're looking for, 

Here to help 🙂
Virgin Media Forums Agent
Carley

unisoft
Knows their stuff

@Carley_S wrote:

Hi @trvrhalliday 

Welcome back to the community forums 

Sorry to hear you're having issues with accessing some features on the Xbox. 

Is it only the Xbox that you're having these types of concerns? We wouldn't be able to support any customisations you make to our router or any 3rd party device issues, However the community members maybe able to assist further with any recommendations or set ups that might work for what you're looking for, 


Is the poster saying port forwarding does not work on his firmware of VM Hub then? Or are they implying VM's routing is not working since his reported "breakage on local hub"? VM know about routing issues as Cloudflare hosted sites and Google/AWS/Azure been broken in some or all areas.

uPnP and Open Nat are security issues waiting to happen, but Xbox works with port forwarding rather then leaving open or relying on uPnP, and from the poster's description he isn't suffering from Double NAT.

legacy1
Alessandro Volta

@Carley_S wrote:

We wouldn't be able to support any customisations you make to our router...


Might as well remove DMZ and port forwarding and hell remove modem mode see how long VM last

 

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Darksideofmoon
Up to speed

This issue can depend on your location, it was happening in Lanarkshire on Friday and has been on and off since. VM doesn't seem to be bothering with it or at the very least isn't telling anything that they are doing anything about it.

I'm getting the same with them and my Xbox series X.

More info on reddit https://www.reddit.com/r/XboxSupport/comments/1dfabzs/xbox_games_not_playable_in_lanarkshire_for/