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RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the

LukasO
Joining in

Hello,
I'm having a problem with intermittent connection. I've been having this issue for a long time and had engineer booked twice but it did not solve the problem. They checked wall socket, replaced router and recently after raising a complaint and a phone call they sent me yet another router. With hub4 i had a lot of T3 time-out errors and now with hub5 it looks like this:

29-04-2023 10:33:36warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-04-2023 10:31:23noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-04-2023 10:30:42warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-04-2023 10:29:21criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-04-2023 10:27:18noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-04-2023 10:26:53noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-04-2023 10:24:52warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-04-2023 10:24:51noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-04-2023 10:23:27warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
29-04-2023 10:23:27warningDynamic Range Window violation
29-04-2023 10:23:27warning

Dynamic Range Window violation

   

Connection is dropping even every 15min and I'm getting disconnected from games and discord. It's been like this since I joined Virgin.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000006.541QAM 25625
21390000006.541QAM 2561
31470000006.441QAM 2562
41550000006.141QAM 2563
5163000000641QAM 2564
6171000000641QAM 2565
71790000006.241QAM 2566
81870000005.841QAM 2567
91950000005.941QAM 2568
102030000005.941QAM 2569
112110000006.141QAM 25610
122190000006.241QAM 25611
132270000005.841QAM 25612
142350000005.741QAM 25613
152430000005.641QAM 25614
162510000005.541QAM 25615
172590000005.341QAM 25616
182670000005.141QAM 25617
192750000005.241QAM 25618
20283000000541QAM 25619
212910000004.941QAM 25620
222990000003.941QAM 25621
233070000002.540QAM 25622
243150000002.940QAM 25623
253230000005.140QAM 25624
263390000006.141QAM 25626
273470000006.242QAM 25627
283550000006.542QAM 25628
293630000006.642QAM 25629
303710000006.842QAM 25630
313790000006.442QAM 25631

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4197155079
2Locked41986535258
3Locked4124499724894
4Locked4120574619490
5Locked4119333821159
6Locked4128253626758
7Locked4123918614810
8Locked419127112449
9Locked41385268025
10Locked414837110219
11Locked41287047780
12Locked41268088079
13Locked41308728879
14Locked41289697093
15Locked41213016086
16Locked41204915992
17Locked41242565990
18Locked41206775591
19Locked41195565487
20Locked41182075371
21Locked41169715064
22Locked41174954807
23Locked40176454876
24Locked40171534654
25Locked40112144468
26Locked4182694139
27Locked4275784137
28Locked4247233843
29Locked4243053696
30Locked4262984492
31Locked4259354361

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
04960000041.35120QAM 641
14310000040.55120QAM 642
236600000415120QAM 643
33010000039.85120QAM 644
42360000039.85120QAM 645

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0020
1ATDMA0020
2ATDMA0030
3ATDMA00130
4ATDMA00370
16 REPLIES 16

Ashleigh_C
Forum Team
Forum Team

Hi there @LukasO 

 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

 

I am so sorry that you have been experiencing issues with your service, I have taken a look and I can see that there are some issues with the Hub specs that would need an engineer to take a look. 

 

I will pop you a PM now so that we can arrange this, please keep an eye out for the envelope at the top of your screen alerting you to a new message.

Ashleigh_C
Forum Team
Forum Team

Hello again @LukasO 

 

Thanks so much for your private message and confirming your address, I have now booked you a visit for connection issues – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.

 

There will be no charge for this visit unless:
• The technician diagnoses the faults as not being caused by our network/equipment 
• The technician discovers that the fault or problem relates to your equipment
• The technician discovers that the fault or problem relates to any system that we are not responsible for
 

The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
 

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
 

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment
 

SomebodyElse
Joining in

Got the same thing going on here. Third or fourth engineer coming on Friday, will probably get yet another router and no significant change. It's peculiar in that sometimes it'll hold up for an hour or two, sometimes it will drop every 5 minutes for a couple of hours. Which is splendid for my work VPN...

BUT if there is some way for it to end up being fixed (last engineer reckons it's either the cabinet or the main cable), then that would be splendid.

 

Time

Priority

Description

12-07-2023 20:32:48

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:47

notice

REGISTRATION COMPLETE - Waiting for Operational status

12-07-2023 20:32:47

warning

TCS Partial Service;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:45

warning

Dynamic Range Window violation

12-07-2023 20:32:45

warning

RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:44

critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:38

critical

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:38

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:36

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:36

critical

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:22

critical

Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:18

warning

Dynamic Range Window violation

12-07-2023 20:32:18

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:18

critical

No Ranging Response received - T3 time-out;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:18

warning

Dynamic Range Window violation

12-07-2023 20:32:18

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:18

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:18

notice

US profile assignment change. US Chan ID: 13; Previous Profile: 13; New Profile: 11 13.;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:18

warning

Dynamic Range Window violation

12-07-2023 20:32:18

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:18

warning

Dynamic Range Window violation

12-07-2023 20:32:18

warning

Dynamic Range Window violation

12-07-2023 20:32:18

warning

RNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:13

notice

DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:32:01

warning

DHCP WARNING - Non-critical field invalid in response ;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:31:58

notice

Honoring MDD; IP provisioning mode = IPv4

12-07-2023 20:31:47

critical

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:31:34

critical

Cable Modem reboot from UI

12-07-2023 20:23:01

critical

16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:23:01

critical

Ranging Request Retries exhausted;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:21:01

critical

No Ranging Response received - T3 time-out;CM-;CM-QOS=1.1;CM-VER=3.1;

12-07-2023 20:21:00

critical

16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-;CM-QOS=1.1;CM-VER=3.1;

 

Thanks for your post on our Community Forums @SomebodyElse, and a very warm welcome to you!

Sorry to hear of the ongoing issue, that has required multiple engineer visits.

Do please let us know how the visit goes, and if there's any need for follow up action, we'll be on hand to assist where possible.

Kindest regards,

David_Bn

Tudor
Very Insightful Person
Very Insightful Person

Those stats look like a circuit problem with noise ingress in the cable or street cabinet. It’s  highly unlikely that the problem is the Hub.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Agree entirely. Let's see what they do tomorrow!

SomebodyElse
Joining in

SomebodyElse_0-1689318736331.png

Just for comedy value at this stage...

Hi @SomebodyElse thanks for getting back to us.

Sorry to hear of your  ongoing intermittent connection issue. I am going to send you a private message, so I can discuss this further. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

SomebodyElse
Joining in

Aaaaaand it's happening all over again.

SomebodyElse_1-1695749166803.png

I wonder whether the giant reel of cable at the end of my drive is meant to connect to anything... Worked for a almost two months though!