Thank you for the update EdWilliams We are sorry to hear that the issue persists and we can understand the frustration caused. We can see you are currently in private messages with a member of our team regarding the same issue. Please provide a response there and our team will do their best to help regarding alternative resolutions.
Thanks,
Help Please, I find myself in the same situation. I've had an amazing experience for over 18months with Virgin. I too have my hub5 in Modem mode. I can confirm that if i switch it back to being a router on the hub5 and remove the netgear Orbi 963 router. I experience no issues with the "Power in Excess" events. The problem is that I have an entire house setup on my Orbi. Ive tried moving away from the 2.5gb port to the other 1gb ports on the hub5, but i still get the events in the logs of the hub5. Currently I loose service between the hub5 and orbi every couple of hours. Is there any way i can switch to a different firmware on the virgin hub5 or indeed take it back to an earlier version? I'm finding it near on impossible to raise a fault, as the virgin mobile app and internet portal for virgin takes me in a never ending loop of resetting the hub and checking status , which today I've already tried 4 times. Each time it drops back to router mode, and i have to switch it back to modem/bridge mode. Help or advice please. I've also tried adding a netgear GS110mx switch between the hub5 and orbi, but again i get the energy events.
