Ping spikes + packet loss

[fordxman5]

Inititally was using modem mode with my own router, so the first bqm is that.

I then switched to router mode to eliminate variables

[fordxman5]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ac074b648502d0952c95472b4d4a7e19c6f8b872

[legacy1]

Yes VM upstream problem child 

[fordxman5]

Seems to be getting worse 

[David_Bn]

Thanks for your posts @fordxman5, and I'm sorry to hear of the service issues experienced.

I've been able to run a flow on the connection and it appears that there is a short term connection issue in the local area that may be effecting multiple customers.

We apologise for any inconvenience caused and advise you to keep up to date with the goings on in the local area via our Service Status Checker or Service Status Line - 0800 561 0061 

Thanks,

David_Bn

[fordxman5]

Hi David,

Neither of the two report any broadband issues, is there any estimated date to the issue being resolved?

Thanks 

[Steven_L]

Thanks for coming back to us fordxman5. I have checked our systems and cannot see anything that would be causing any issues or any current open faults.

How are things looking at the moment?

Kind Regards,

Steven_L

[fordxman5]

back in modem mode after the hub4 bqm stabilised and it all seems to be fixed, thank you