Packet Loss

[paul73mt]

I always wonder why my son was swearing at the computer when he was as he said it kept 'lagging' Today he showed me a program that logs the packet loss for his games (League of legends and Rocket League) sometimes these were showing 100% packet loss making the game unplayable. I now have started playing DayZ which i to have been getting lag but just put it down to their servers. I have looked at peoples Router Status and some of my Power (dBmV) are a lot lower than others. Could someone have a look at this for me please and tell me if they are ok .

Network Log

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	49600019	42.8	5120	64 qam	1
2	23600000	39.8	5120	64 qam	5
3	30100000	40.8	5120	64 qam	4
4	36600002	41.3	5120	64 qam	3
5	43100019	42.8	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	347000000	0.7	40	256 qam	27
2	203000000	1.4	40	256 qam	9
3	211000000	1.2	40	256 qam	10
4	219000000	1.4	40	256 qam	11
5	227000000	1	40	256 qam	12
6	235000000	1	40	256 qam	13
7	243000000	1	40	256 qam	14
8	251000000	1	40	256 qam	15
9	259000000	0.7	40	256 qam	16
10	267000000	0.9	40	256 qam	17
11	275000000	0.9	40	256 qam	18
12	283000000	1.2	40	256 qam	19
13	291000000	1.2	40	256 qam	20
14	299000000	1.9	40	256 qam	21
15	307000000	2	40	256 qam	22
16	315000000	2	40	256 qam	23
17	323000000	1.7	40	256 qam	24
18	331000000	1.2	40	256 qam	25
19	339000000	0.9	40	256 qam	26
20	355000000	0.5	40	256 qam	28
21	363000000	0.4	40	256 qam	29
22	371000000	0.2	40	256 qam	30
23	379000000	0	40	256 qam	31
24	387000000	-0.4	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	55	0
2	Locked	40.3	845	0
3	Locked	40.3	852	0
4	Locked	40.3	626	0
5	Locked	40.3	408	0
6	Locked	40.3	262	0
7	Locked	40.3	108	0
8	Locked	40.9	139	0
9	Locked	40.3	104	0
10	Locked	40.9	102	0
11	Locked	40.3	67	0
12	Locked	40.9	42	0
13	Locked	40.9	60	0
14	Locked	40.3	94	0
15	Locked	40.3	72	0
16	Locked	40.9	49	0
17	Locked	40.9	37	0
18	Locked	40.3	30	0
19	Locked	40.9	38	0
20	Locked	40.3	47	0
21	Locked	40.3	57	0
22	Locked	40.3	64	0
23	Locked	40.3	47	0
24	Locked	40.9	27	0

[legacy1]

using the hub in router mode or its wifi can be the cause you can setup a BQM and see when your idle it shows fine

[paul73mt]

it was in router mode till about 4 days ago when i removed my Nighthawk so now in Wi-fi mode

[paul73mt]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b0159e23131991d6139a8d2b6af314963c22dac2-30-12-2023

[legacy1]

so your in modem mode now?

setup QoS in Nighthawk -10Mb of download and -1Mb upload for the package your on 

[paul73mt]

No it’s in wi-if mode. I am just using the VM router now 

[paul73mt]

This is the latest  have and it’s bad in my option what’s your thoughts ??
[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/1579845f44a6e54291519ac65a735912d3... Broadband Ping[/url]

[Daniel_Et]

Hi @paul73mt, thank you for your posts.

We're sorry to hear about the problem you and your son are experiencing 😔

How have things been since you last posted? 

Also, would it be possible to re-post the link to your Broadband Quality Monitor? It's showing an error message of "404 - Page Not Found".

Please pop back to us at your earliest convenience.

Thank you for your support @legacy1 👍

Regards,
Daniel

[jpeg1]

Yes, we need a live link to your BQM. And remember that your WAN IP changes when you switch between Router and Modem modes.

The brief BQM you posted at the start did not show the packet loss you reported. 

[legacy1]

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@paul73mt wrote:

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/1579845f44a6e54291519ac65a735912d3... Broadband Ping[/url]

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fixed link

Broadband Quality Monitor | thinkbroadband