Low PS5 download speed via ethernet cable

[Polster]

I recently replaced my PS4 with a PS5 and thought the new console would work well with my Hub 5. Unfortunately I am still suffering from slow download speeds, at best approx. 85MB.

I am connected via a CAT 7 Ethernet cable to a Virgin Pod. I have tested the cable and pod with a laptop and am able to get over 400MB download speeds.

I am only able to get about 80MB if I try WiFi.

Upload speeds are reasonable at 90-100MB.

Any idea why both the PS4 and PS5 cannot reach far better download speeds?

[Polster]

I recently replaced my PS4 with a PS5 and thought the new console would work well with my Hub 5. Unfortunately I am still suffering from slow download speeds, at best approx. 85MB.

I am connected via a CAT 7 Ethernet cable to a Virgin Pod. I have tested the cable and pod with a laptop and am able to get over 400MB download speeds.

I am only able to get about 80MB if I try WiFi.

Upload speeds are reasonable at 90-100MB.

Any idea why both the PS4 and PS5 cannot reach far better download speeds?

[Adduxi]

Just check the PS5 is negotiating a Gigabit connection with the Pod, and not a 100Mb one.

[Ashleigh_C]

Hi there @Polster 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are facing issues with your console! Can I just confirm, have you connected the console via Ethernet to the Pod? 

[Polster]

Yes, the console is connected by Cat 7 Ethernet cable to the Pod.

[Polster]

Yes it is a Gigabit connection.

[Daniel_Et]

Hi @Polster, thank you for your response.

Have you tried doing a factory reset on the Hub to see whether that makes any difference? 

Advice on how to do so can be found here. 

Regards,
Daniel

[Polster]

Yes, I've factory reset the hub both for the PS4 and the PS5.

[Kath_F]

Hi Polster, 

Thanks for coming back and updating us on this. 

Taking a look at things here, the hub has been on for over 7 days so it doesn't look as though your reset has registered. 

Please hold the pin hole reset button in for a timed 60 seconds. This will ensure the hub is fully reset and this should register this end then. 

Let us know how you get on. 

Thanks, 

[Polster]

Hi Kath,

I had reset the router at numerous points before but gave it another try. 

I held the reset button in for over 60 seconds and re-tested the speeds.

They remained the same.

Thanks,

Neil