Latency spikes and packet loss

[Magpie1995]

I constantly get random latency spikes, as well as a fairly steady packet loss, see the below graph, basically consistent every day. Download speed and upload speed both fine. Engineer called out on Friday, basically useless, waited around all day for him to tell me what I already knew. I see other people on the forum have similar issues to myself. Can I get someone to actually fix the issue?

[Magpie1995]

[Daniel_Et]

Hi @Magpie1995 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problems you've been having 😔

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel