Lag spikes throughout the day

[hendrix69]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9bb10fc1c84e71c73274365b91ea136a18...

I was noticing lag spikes while gaming so setup a BQM, could anyone with more knowledge  take a look please.

I have not set one up for a couple of years, but cant remember the graph being this choppy.

It is not showing now, but i did notice earlier that a couple of the "Upstream Bonded Channels Modulation" were "32 qam" and not "64 qam".

Thanks for any help offered.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	330750000	Locked
Ranged Upstream Channel (Hz)	36600000	Locked
Provisioning State	Online

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	4.9	40	256 qam	25
2	202750000	4	40	256 qam	9
3	210750000	4	40	256 qam	10
4	218750000	4	40	256 qam	11
5	226750000	4	40	256 qam	12
6	234750000	3.9	40	256 qam	13
7	242750000	4	40	256 qam	14
8	250750000	4.1	40	256 qam	15
9	258750000	4	40	256 qam	16
10	266750000	4	40	256 qam	17
11	274750000	3.7	40	256 qam	18
12	282750000	3.7	40	256 qam	19
13	290750000	3.7	40	256 qam	20
14	298750000	4	40	256 qam	21
15	306750000	3.9	40	256 qam	22
16	314750000	4.1	40	256 qam	23
17	322750000	4.4	40	256 qam	24
18	338750000	5.1	40	256 qam	26
19	346750000	5.3	40	256 qam	27
20	354750000	5.5	40	256 qam	28
21	362750000	5.9	40	256 qam	29
22	370750000	6	40	256 qam	30
23	378750000	6.1	40	256 qam	31
24	386750000	5.8	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	2017	0
2	Locked	40.9	396	0
3	Locked	40.9	446	0
4	Locked	40.3	439	0
5	Locked	40.3	513	0
6	Locked	40.3	734	0
7	Locked	40.3	820	0
8	Locked	40.3	929	0
9	Locked	40.9	951	0
10	Locked	40.9	1009	0
11	Locked	40.3	1347	0
12	Locked	40.3	1492	0
13	Locked	40.3	1666	0
14	Locked	40.3	2061	0
15	Locked	40.3	1786	0
16	Locked	40.9	2016	0
17	Locked	40.3	1805	0
18	Locked	40.3	2511	0
19	Locked	40.3	2761	0
20	Locked	40.3	3354	0
21	Locked	40.3	3748	0
22	Locked	40.9	4029	0
23	Locked	40.9	5434	0
24	Locked	40.9	6088	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	47.8	5120	64 qam	3
2	23600000	47.8	5120	64 qam	5
3	30100000	47.8	5120	64 qam	4
4	43100034	47.8	5120	64 qam	2
5	49600000	47.8	5120	64 qam	1

 

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Also, terrible BQM.  Something is amiss.  Your stats all look fine at the moment, but post your network log as well for comment.  Check the connections are at least "finger tight" as loose connections can cause noise ingress.

[hendrix69]

Thank you for the reply.

i have checked all the connections and they are tight.

Network Log

Time Priority Description

30/12/2023 05:44:45	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2023 05:44:45	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/12/2023 02:07:4	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/12/2023 02:00:53	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2023 21:20:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/12/2023 06:45:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 19:30:56	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 17:39:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 14:22:7	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 14:21:52	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 12:29:22	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 12:05:49	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 11:58:45	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 11:56:31	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 11:06:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 11:06:55	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 11:06:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 11:06:50	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/12/2023 11:06:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Adduxi]

Nothing much in the logs apart from SYNC errors on the 26th, along with the Time being reset to 1970. That's a normal thing btw, the Hub always resets to 1970 when it looses time from the network NTP servers.

[Lee_R]

Hi @hendrix69 thanks for posting and welcome back to our community.

Sorry to hear of your connection issues and for any inconvenience this may be causing you. We've had a look at our systems and cannot find any issues from our side. I would like to take a closer look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

[hendrix69]

Soooooooo....

after going back and forth all last week, apparently i have lag spikes and lost packets on my internet because i have my Wifi turned off on my Superhub 3 !!!!!

QUOTE

" Thank you,

I think I have found the issue. Your smart WiFi has been disabled.

Please do a pin hole factory reset of the hub and this will evert back to the original settings and this will be enabled.

We cant find any other issues with the service on our side. 

Using a paper clip or a pen, press the pinhole marked 'RESET' on the back of your Hub for 20 seconds. This will restore the Hub to its default settings, which you'll find on the information panel on the bottom. Then switch off the Hub for a minute before turning it on again "

Errr what?

This is not the what is causing this problem, feel fobbed off right now.

I think this is caused by either or both, oversubscribed internet in my area or the crappy puma chipset in the Superhub 3.

I have always had lag spikes since i had the Superhub 3 installed, when it first came out a few years ago, probably 5-6  years ago, but seams to be getting much worse.

I asked Virginmedia how much it would cost to upgrade my internet to the 1gb internet, so i could get the Superhub 5. I was told it would be £116 per month, i am paying £66 per month now for the M600 broadband, with TV and Phone.

No way am i paying an extra £50 per month to maybe fix the crappy internet.

Just a couple of questions to anyone who might know.

1) Is there any way to get rid of the Superhub and use a third party Modem (i am guessing not, but worth an ask).

2) Is the Superhub tied to an account? If say, i could borrow a Superhub 5 from someone would it work with my account, just to see if it is better than the Superhub 3.

Thanks for any help offered.

[hendrix69]

 

 this is todays BWM, this is not caused by Wifi being switched off on the SuperHub 3 !!

[hendrix69]

Picture above has now disappeared, link attached to the BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9bb10fc1c84e71c73274365b91ea136a18...

[legacy1]

---

@Lee_R wrote:

We've had a look at our systems and cannot find any issues from our side.

---

BQM don't lie🙄

and what the hell has smart WiFi got to do with BQM showing a problem!

[hendrix69]

 

so last night the TV also started playing up, could not watch anything as the picture kept freezing. 
So at 8pm i did another pin hole reset, So as from 8pm last night nothing is connected to the Superhub at all, nothing connected by LAN and nothing connected by Wifi to the hub, not even my phone line is connected, 

The Superhub is in Factory Settings, Wifi is on, i have not changed anything and as you can see by the BQM this has not made any difference.