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Eve Online Disconnection Problems Sep 24

VQuery
Joining in

Hi 

in 2022 i too suffered from the disconnection problem with EVE online.

3 weeks ago it started all over again, and i have spent the last couple of weeks going through my computer, the eve installation and checking everything that the technical people at EVE could think of.

Finally they have come back with nothing wrong with my connection to the broadband, nothing wrong with my computer and nothing wrong with the installation of the game, and that the only place they could possibly see a problem is through the route the info takes between me and eve.

Can you look into it please.

Full diagnostics requested by EVE online are available if needed.

Tracing route to d638e439e07f413c97200d057e5ebd05.pacloudflare.com [172.65.201.188]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 192.168.0.1
2 10 ms 9 ms 9 ms 10.53.34.73
3 10 ms 11 ms 11 ms croy-core-2b-ae32-650.network.virginmedia.net [82.2.243.177]
4 * * * Request timed out.
5 * * * Request timed out.
6 21 ms 23 ms 23 ms eislou2-ic-3-ae0-0.network.virginmedia.net [94.174.238.226]
7 36 ms * 24 ms 141.101.71.40
8 18 ms 20 ms 29 ms 141.101.71.107
9 20 ms 20 ms 21 ms 172.65.201.188

Trace complete.

 

16 REPLIES 16

Hi @VQuery as there's no issues with your service as such, the support we'd be able to offer in relation to any issues gaming is limited.

Ayisha_B
Forum Team

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VQuery
Joining in

sorry for the late reply, but i had to give it a good test.

For the last three days i have been running eve using my mobile phone provider , and although it trashed my data usage on three, i did not suffer any stuttering or disconnects , so its definately virgin that is having a problem somewhere.

I even spent a few hours at a relatives house that use basic sky, and that also never had any problems.

So i have no idea what part of the routing is causing a problem.

Hi @VQuery,

To clarify, with each of these devices and/or alternative connections you've mentioned, you're still connecting to and playing EVE?

On your connection with us, are you experiencing any problems doing anything other than playing EVE?

Thanks,
 


Zach - Forum Team
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Streaming does have a bit more buffering, and prime quite often drops quality in the last month, plus chrome does occasionally pause when connecting to a site. So yes, there are other problems, but nothing as disruptive as when they happen when gaming.

possibly a silly question, could it be anything to do with the SH 5 and good point and i must try, using the laptop on LAN, if it still occurs at least it will have got rid of one possibility.

Nothing is showing on our side with an issue with the router. 

Please try a LAN connection to see if that improves the gaming experience for you and get back to us if you need. 

Here to help 🙂
Virgin Media Forums Agent
Carley

No LAN connection made no difference, i even hard connected my new desktop, and that still has problems. It is now causing problems due to dropping my citrix connection to the remote servers for the company i work for, so this is now affecting normal life.

I've double-checked again on the systems on our side and cannot see anything with the equipment or connection.  Your trade routes also don't show any time outs or issues that might explain what you're experiencing. 

Do you run a VPN at times or anything? 

Do you find that these issues happen at certain times of the day or any pattern to the issues at all?

Here to help 🙂
Virgin Media Forums Agent
Carley