Forum Discussion

JTGoodall's avatar
JTGoodall
Tuning in
5 months ago

Constant packet loss, lag spikes and latency. 1gig fibre.

For the past 2 weeks ive been having constant packet loss, lag spikes and latency whilst gaming. I’m getting 550 download speed in the upstairs bedroom and 80 upload speed normally but in the evening/night I can see the download speed drop to 200 and upload drop all the way down to 23.

I’ve factory reset the router and also have a wifi pod but still get constant jitter/latency and packet loss.

 

If anyone could help I’d appreciate it. I know they’ve done recent work in the area.

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    5 months ago

    Hi JTGoodall.

    Thanks for your post and welcome back to your community.

    Sorry to hear about the speed drops in the evening. Does this happen on a wired connection as well as wireless.

    If we have any work ongoing we would always show it on our service status page here 

    Would you be able to check this and let us know is anything is listed especially at the times the drops occur.

    Gareth_L

     

     

    • Robert_P's avatar
      Robert_P
      Forum Team
      3 months ago

      Hello Impound9140

       

      We're sorry t hear of the broadband service issues experienced with your connection, we appreciate you raising it via the forums.

       

      We have tried to look at the connection and equipment but are experiencing some issues in regards to this, there appears to be a higher number of timeouts than we'd expect to see and this will require a engineer visit. I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

  • meanie's avatar
    meanie
    Joining in
    2 months ago

    same here still have the problem had 4 different engineers problem is still there had new hubs also 360 box as the tv freezes new cable nothing makes any difference was told maybe downgrade to 500 might sort it but thats not what I want think its time to move to truespeed

  • NoGGy's avatar
    NoGGy
    On our wavelength
    2 months ago

    You using the HUB5x?

    If you are, I highly recommend you don't spend forever trying to fix it. You probably won't. I would recommend you just hardwire into the router. Use the 10gb port on the back. 

    You will see the numerous posts I made about this since 2023. If you haven't got the HUB5x Ignore me.