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Connection keeps cutting out during gaming

SJC3
Tuning in

My son plays games on his PC and he says he keeps cutting out, sometimes as many times as 6 times in an hour.

 

I would like to test our line for jitters etc, what is the preferred site for these tests for Virgin? 

Guidance would be greatly appreciated.

2 REPLIES 2

Tudor
Very Insightful Person
Very Insightful Person

For speed test:

https://samknows.com/realspeed/

For connectivity:

 

Setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides diagnosis of any underlying issues

If the PC is using WiFi that’s not good. Any gaming is far better with an Ethernet cabled connection. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Great, thank you