Cut cable - how long for connection to return after fixed?
As the title says, we found out our cable was mysteriously cut outside. Basically, on Thursday broadband cut out, engineer booked for Friday evening, he found the, in his words, very freshly cut cable outside our property. He managed to book a team to come fix that Saturday morning. They were a no show as expected with VM, rescheduled to Monday, no show again, and then this morning (Tuesday) around 8:20 I saw a Kelly Communications van parked outside and a man pulling some cables. I was hopeful that this was for us as he also walked to our front door and checked the box there.
He left around 9:30 but we still have no connection.
When I called the customer support to find out if they were finished, she said it’s still open and to wait until the time slot ends (8am-1pm) and then call again if the connection isn’t back.
I’m general, how long after cables are pulled before the connection starts back up?
It is very sad that a customer has to go to such lengths as making enquiries with the council to confirm that VM is lying about the reasons for a delay. It is also very sad that other customers have also done this on past topics and found out the same was true, so clearly this is not a one-off event but a recurring pattern of behaviour by VM and its agents.
Keep all of this evidence (hopefully you got something in writing from the council) and do so in a timeline format. Link your evidence (screenshots, emails, text messages etc.) to each entry on the timeline so that you build up an easy-to-follow narrative of everything that has gone on. This will be helpful when you (inevitably) have to go to the ombudsman to get the correct compensation.
