Contract ended last month thankfully, but still took 4 painful phone calls to finally get it cancelled. The biggest downside is that Virgin retentions dept are now relentlessly calling me, presumably to offer me a deal that wasn't available when I cancelled, how convenient.
Only standard BT FTTC around here sadly, and there's a giant hill in the way of the 5G mast so no 5G router as an alternative either. Back to 70-80mbps speeds for a couple of years it looks like.
My neighbours connection is just as bad, always looks the same on BQM, so likely something at the node or futher along the chain. As you say, it's not in Virgin's interest to bother fixing it, and they've just lost two customers who were sitting on £62/m contracts.
