Hi JuicyGoomba
Thanks for posting on our community forum and sorry to hear about the issue with your hub.
How has your connection been since your last post? Have you noticed any improvement at all - the power & signal levels look OK today after I've conducted a remote check
Regards
It's been about half and half. Last night was stable for the most part, but the night before it was unusable between 9pm-10pm, although you could argue that is an improvement over the previous times where it was unusable for an entire afternoon and evening.
Engineer should be here soon so will see what they say. I have no choice currently but to keep the Virgin line running as it's a 3 week wait for BT.
Strangely enough my download speeds were the highest they've been last night, even during peak. 122MB/s on the EA app. Unheard of during low load hours nevermind at 8pm at night. Consistent too, usually it fluctuates wildly between 30MB/s and 90MB/s but it remained above 100MB/s throughout the 80GB download.
Had these purple patches before though, and now that it's the weekend it's usually the real test, usually expecting mass packet loss every Friday and Saturday afternoon/evening.
Ive had a BQM look liks that befor with VM and it was water ingressin in to the tap i was connected to and the tap brfor the one i was connected to took 1 to 2 years for VM to figar it out but once they where replaced my line went back to normal well VM normal and they did not replace the cover seel so it will possibly happen again.
Thank you for this, I'll mention it if/when an engineer turns up.
The engineer that was booked today between 12pm and 4pm arrived at 11:30am, didn't knock on the door or ring the bell, didn't call me, then stuck a note through the door saying that he tried to do all of those things, and that he was booked in for 8am-12pm.
This incurred a £25 charge all because the engineer fancied an early finish instead of doing his job properly.
Had to go through multiple different lines to try and get the charge removed, and now there's another engineer booked in for Tuesday, which I now need to re-arrange because no one will be home.
Absolute joke of a company, can't wait for my basic BT line to be activated so I can be done with this mess.
