Forum TeamHello JuicyGoomba
We're sorry to hear the visit wasn't successful in helping ease the issues, we're you able to speak to the team in regards to your package?
If you can give the team a call on 150 from a Virgin Media landline or 0345 454 1111 option 1, option 4 then option 4 this will get you through to the contracts team who will be able to look into this further for you.
Rob
Hi Robert,
Apologies for the late reply. Gave the number a call today, which then told me to go through text, which then told me to go through Whatsapp, till I was eventually told by the useless rep (seems harsh, but he repeatedly ignored what I was saying) that I would have yet another engineer here on Friday to "look at the cables".
I don't even want the contract discount anymore, I'm done with Virgin. Feel sorry for all the customer service reps who have to peddle Virgin's nonsense to customers, but I've worked for a company like this in the past and it's not nice.
Also for the lols:
Just to note: that snapshot was from my neighbour 2 doors down on the same node, hence all the details cropped out.
For an even bigger joke, here's mine for this evening (a bit short as I've only just set up a new one):
Joke
Hi JuicyGoomba
Thanks for posting on our community forum and sorry to hear about the issue with your hub.
How has your connection been since your last post? Have you noticed any improvement at all - the power & signal levels look OK today after I've conducted a remote check
Regards
It's been about half and half. Last night was stable for the most part, but the night before it was unusable between 9pm-10pm, although you could argue that is an improvement over the previous times where it was unusable for an entire afternoon and evening.
Engineer should be here soon so will see what they say. I have no choice currently but to keep the Virgin line running as it's a 3 week wait for BT.
Strangely enough my download speeds were the highest they've been last night, even during peak. 122MB/s on the EA app. Unheard of during low load hours nevermind at 8pm at night. Consistent too, usually it fluctuates wildly between 30MB/s and 90MB/s but it remained above 100MB/s throughout the 80GB download.
Had these purple patches before though, and now that it's the weekend it's usually the real test, usually expecting mass packet loss every Friday and Saturday afternoon/evening.
