Forum Discussion

JuicyGoomba's avatar
JuicyGoomba
On our wavelength
3 years ago

1gig, hub 5, unusable for online gaming, packet loss and latency issues

Hello, I've been with Virgin for almost 4 years now, as they are unfortunately the only provider nearby that does high speed broadband. I say unfortunately, because I have nothing but issues both w...
darmo's avatar
darmo
Up to speed
3 years ago

Im sure they will get in touch soon on this forum and arrange an engineer to come out and tinker around. But it may end up being a case of a slight improvement only. Most likely yet another case of:

1) Get used to it (the latency that is, VM should fix the packet loss as that's unacceptable)

2) Leave and switch providers (ideally FTTP if you can)

JuicyGoomba's avatar
JuicyGoomba
On our wavelength
3 years ago
Seems to be the gist of it sadly, and unfortunately openreach only "plan" to put FTTP in our area. It's either Virgin 1gig or BT FTTC 80mbps (not even sure it can reach the full 80mbps).

At the moment I'd be able to accept the latency hit if the packet loss issue was fixed, as you say it's completely unacceptable from any service in 2023.

I have an open complaint so will be calling them tomorrow but not holding my breath for a resolution. I'd happily stay with Virgin for half the ridiculous £62/month, then at least I can add a BT line for gaming only.
  • Client62's avatar
    Client62
    Alessandro Volta
    3 years ago

    For us the https://packetlosstest.com/ provides spurious results.

    We can run a test and see no packet loss, change to a more distant server and have total packet loss.

    https://packetlosstest.com/  behaves like it has a low permitted round trip time and after that cut off falsely reports packet loss.

    • JuicyGoomba's avatar
      JuicyGoomba
      On our wavelength
      3 years ago

      It's been very accurate through my testing. Packet loss test website and in game graphs both correlate the exact same experience and the same average upload packet loss. 

      To test further I asked a friend to do it from the PC at his business, and the results showed no packet loss regardless of server or setup at the same time as I was reporting 1-2% loss.