Okay just did another quick test for you all. It's an absolute joke currently. This is with me swapping the Nest router in just now and the result is exactly the same. The issue is with the connection BEYOND my home. Whether that's the cabinet? Who knows.
What makes things worse is that you can see the big packet loss spikes on the BQM chart in the OP, but they're happening during the day when literally everyone else in my street is at work and the network is at it's lowest usage.
As a quick edit, asked the Mrs how her gaming has been going since the Hub 5 came. Says it's the same constant lag spikes and she feels all the packet loss and spikes even in light coop gaming. Just hasn't mentioned it until I asked about it.
Im sure they will get in touch soon on this forum and arrange an engineer to come out and tinker around. But it may end up being a case of a slight improvement only. Most likely yet another case of:
1) Get used to it (the latency that is, VM should fix the packet loss as that's unacceptable)
2) Leave and switch providers (ideally FTTP if you can)
For us the https://packetlosstest.com/ provides spurious results.
We can run a test and see no packet loss, change to a more distant server and have total packet loss.
https://packetlosstest.com/ behaves like it has a low permitted round trip time and after that cut off falsely reports packet loss.
It's been very accurate through my testing. Packet loss test website and in game graphs both correlate the exact same experience and the same average upload packet loss.
To test further I asked a friend to do it from the PC at his business, and the results showed no packet loss regardless of server or setup at the same time as I was reporting 1-2% loss.
