Forum Discussion

JuicyGoomba's avatar
JuicyGoomba
On our wavelength
3 years ago

1gig, hub 5, unusable for online gaming, packet loss and latency issues

Hello, I've been with Virgin for almost 4 years now, as they are unfortunately the only provider nearby that does high speed broadband. I say unfortunately, because I have nothing but issues both w...
JuicyGoomba's avatar
JuicyGoomba
On our wavelength
3 years ago
Ooooh thank you for the reminder! I'd been using PLT before setting up BQM.

I consistently get packet loss when uploading, so all an upstream issue. I've confirmed this on the network graphs in games such as BF2042, all of the packet loss is on outgoing. It generally always happens during in-game interactions with other players. If I try to heal someone, it generally fails half the time as the action is lost due to packet loss. Same goes for gunshots etc.

When it's "stable", it's more of a case of late packets. When it's bad, usually during times where the red spikes are on BQM but not strictly limited to, I average 10-20 lost upload packets in a 1 minute Warzone test on packetlosstest.com

If I load up 2042 right now I can guarantee it'll be about the same average of 20 packets a minute lost.
  • JuicyGoomba's avatar
    JuicyGoomba
    On our wavelength
    3 years ago

     

    Okay just did another quick test for you all. It's an absolute joke currently. This is with me swapping the Nest router in just now and the result is exactly the same. The issue is with the connection BEYOND my home. Whether that's the cabinet? Who knows.

    What makes things worse is that you can see the big packet loss spikes on the BQM chart in the OP, but they're happening during the day when literally everyone else in my street is at work and the network is at it's lowest usage.

     

    As a quick edit, asked the Mrs how her gaming has been going since the Hub 5 came. Says it's the same constant lag spikes and she feels all the packet loss and spikes even in light coop gaming. Just hasn't mentioned it until I asked about it.

    • darmo's avatar
      darmo
      Up to speed
      3 years ago

      Im sure they will get in touch soon on this forum and arrange an engineer to come out and tinker around. But it may end up being a case of a slight improvement only. Most likely yet another case of:

      1) Get used to it (the latency that is, VM should fix the packet loss as that's unacceptable)

      2) Leave and switch providers (ideally FTTP if you can)

      • JuicyGoomba's avatar
        JuicyGoomba
        On our wavelength
        3 years ago
        Seems to be the gist of it sadly, and unfortunately openreach only "plan" to put FTTP in our area. It's either Virgin 1gig or BT FTTC 80mbps (not even sure it can reach the full 80mbps).

        At the moment I'd be able to accept the latency hit if the packet loss issue was fixed, as you say it's completely unacceptable from any service in 2023.

        I have an open complaint so will be calling them tomorrow but not holding my breath for a resolution. I'd happily stay with Virgin for half the ridiculous £62/month, then at least I can add a BT line for gaming only.
  • Jigsy75's avatar
    Jigsy75
    Joining in
    3 years ago
    Blimey I'm glad I found this post because playing 2042 at the minute is just impossible. I literally play for 5 minutes then see people running in the air before being booted to the main loading screen.
    • JuicyGoomba's avatar
      JuicyGoomba
      On our wavelength
      3 years ago

      The first settings page on 2042 should have a "Network" tab, you can go in there and enable the graphcs at the bottom, select "Always".

      For me right now it's showing between 3-5% packet loss on uploaded packets (PL OUT) on 2042, it's completely unplayable.

      Worst part is, BQM doesn't show any of these moments.