Forum Discussion

JuicyGoomba's avatar
JuicyGoomba
On our wavelength
3 years ago

1gig, hub 5, unusable for online gaming, packet loss and latency issues

Hello, I've been with Virgin for almost 4 years now, as they are unfortunately the only provider nearby that does high speed broadband. I say unfortunately, because I have nothing but issues both w...
JuicyGoomba's avatar
JuicyGoomba
On our wavelength
3 years ago

Also forgot the config logs:

 

Spoiler

General Configuration

Network accessMaximum Number of CPEsBaseline PrivacyDOCSIS ModeConfig file
Allowed
1
Enabled
3.1
fd;kfoA,.iyewrkldJKDHSUBs

Primary Downstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic Rate
5086
1200000450 bps
42600bytes
0 bps

Primary Upstream Service Flow

SFIDMax Traffic RateMax Traffic BurstMin Traffic RateMax Concatenated BurstScheduling Type
5085
55000270 bps
42600bytes
0 bps
16320bytes
Best Effort

 

 

  • JuicyGoomba's avatar
    JuicyGoomba
    On our wavelength
    3 years ago
    Ooooh thank you for the reminder! I'd been using PLT before setting up BQM.

    I consistently get packet loss when uploading, so all an upstream issue. I've confirmed this on the network graphs in games such as BF2042, all of the packet loss is on outgoing. It generally always happens during in-game interactions with other players. If I try to heal someone, it generally fails half the time as the action is lost due to packet loss. Same goes for gunshots etc.

    When it's "stable", it's more of a case of late packets. When it's bad, usually during times where the red spikes are on BQM but not strictly limited to, I average 10-20 lost upload packets in a 1 minute Warzone test on packetlosstest.com

    If I load up 2042 right now I can guarantee it'll be about the same average of 20 packets a minute lost.
    • JuicyGoomba's avatar
      JuicyGoomba
      On our wavelength
      3 years ago

       

      Okay just did another quick test for you all. It's an absolute joke currently. This is with me swapping the Nest router in just now and the result is exactly the same. The issue is with the connection BEYOND my home. Whether that's the cabinet? Who knows.

      What makes things worse is that you can see the big packet loss spikes on the BQM chart in the OP, but they're happening during the day when literally everyone else in my street is at work and the network is at it's lowest usage.

       

      As a quick edit, asked the Mrs how her gaming has been going since the Hub 5 came. Says it's the same constant lag spikes and she feels all the packet loss and spikes even in light coop gaming. Just hasn't mentioned it until I asked about it.

      • darmo's avatar
        darmo
        Up to speed
        3 years ago

        Im sure they will get in touch soon on this forum and arrange an engineer to come out and tinker around. But it may end up being a case of a slight improvement only. Most likely yet another case of:

        1) Get used to it (the latency that is, VM should fix the packet loss as that's unacceptable)

        2) Leave and switch providers (ideally FTTP if you can)

    • Jigsy75's avatar
      Jigsy75
      Joining in
      3 years ago
      Blimey I'm glad I found this post because playing 2042 at the minute is just impossible. I literally play for 5 minutes then see people running in the air before being booted to the main loading screen.
      • JuicyGoomba's avatar
        JuicyGoomba
        On our wavelength
        3 years ago

        The first settings page on 2042 should have a "Network" tab, you can go in there and enable the graphcs at the bottom, select "Always".

        For me right now it's showing between 3-5% packet loss on uploaded packets (PL OUT) on 2042, it's completely unplayable.

        Worst part is, BQM doesn't show any of these moments.