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clivesmith6's avatar
clivesmith6
Joining in
2 years ago
Solved

virgin.net e mail orphaned from broadband supplier

I was a virgin user when dial up was the only internet provision. I have been using the email service since then. I do not believe I have received any indication that the service was time limited, wh...
  • Kath_P's avatar
    Kath_P
    2 years ago

    Hi clivesmith6, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've had issues with an orphaned email account. 

    Email addresses are only valid for those with an active broadband account with us. Once you decide to no longer have a broadband service, the email account will usually delete within 90 days of disconnection. This is listed in the terms & conditions when setting up an email address.

    There have been multiple changes to the email service and one of those includes setting up the account for multi-factor authentication. We've also been running scans and those email addresses that are not linked to an active service would be locked. 

    Do you have a Virgin Media broadband service with us? If not, you'll need to set up a new email address with another provider as we would be unable to help you further. 

    Thanks, 

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
2 years ago

Hi clivesmith6, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've had issues with an orphaned email account. 

Email addresses are only valid for those with an active broadband account with us. Once you decide to no longer have a broadband service, the email account will usually delete within 90 days of disconnection. This is listed in the terms & conditions when setting up an email address.

There have been multiple changes to the email service and one of those includes setting up the account for multi-factor authentication. We've also been running scans and those email addresses that are not linked to an active service would be locked. 

Do you have a Virgin Media broadband service with us? If not, you'll need to set up a new email address with another provider as we would be unable to help you further. 

Thanks,