on 03-04-2024 09:57
Hi, I am getting an age old problem again! I have signed into my virgin media account on my Mac but there is no sign of the ntlworld login page? I also tried yesterday on my daughters Microsoft pc and still I could not find an ntlword login page? Please can you help.
on 03-04-2024 10:03
@BEF wrote:I could not find an ntlword login page? Please can you help.
Try this link https://mail2.virginmedia.com/
Coenoby
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on 03-04-2024 10:32
No luck there 🫤
on 03-04-2024 11:07
Virgin Media Mail is having issues at the moment. Fault noted on the Status page F011255401.
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03-04-2024 12:20 - edited 03-04-2024 12:22
Which status page are you seeing that fault on? On the usual Virgin Media service status page I can only see high-level Broadband, TV or Phone categories, but nothing for email services.
I'm a "@virgin.net" user, so it would be good to know where I can find service status for email too, as I've been affected by the issues today but couldn't find any official notice of a fault from Virgin themselves.
on 03-04-2024 12:25
no you haven't sorry !
on 03-04-2024 12:57
@AMW80 wrote:Which status page are you seeing that fault on? On the usual Virgin Media service status page I can only see high-level Broadband, TV or Phone categories, but nothing for email services.
I'm a "@virgin.net" user, so it would be good to know where I can find service status for email too, as I've been affected by the issues today but couldn't find any official notice of a fault from Virgin themselves.
@AMW80 I was looking at the 'status' tab on the My Virgin Media App. Email issues are dealt with in the Broadband section.
If you don't use the app you can also use this link: Check Service Status | Broadband, Landline & TV | Virgin Media
Again it is the Broadband section that you need to look at.
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on 03-04-2024 13:10
Good spot Graham.
Strangely. although the status page is showing there is a problem in my area which could affect email in my area, I have not been seeing an issues with VM email today. "Could" is the operative word I guess.🤔
Coenoby
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on 03-04-2024 13:33
@coenoby I was having intermittent access problems across all my VM email addresses until about an hour ago.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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