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ntl email stopped working on android

pjs333
Joining in

hello. my ntl email has stopped working on my samsung s22 , it has been fine for months but occasionally stops working. i can access my ntl email online with my laptop no problem.

i have reset my phone and removed and tried to re-install ntl email on the samsung email app and i now only get this message "  Couldn't verify account
imap.virginmedia.com isn't responding. You can continue the setup process, but you won't be able to send or receive emails until your account has been verified"

i have not messed with my phone setting and cannot understand why i get these problems evey 6 months or so.

Normally removing the account and re-installing it solves the problem.

Please advise

2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

Removing and reinstalling the account on the phone is likely to have triggered the new requirements from VM to generate an app password for use with email apps.

See the section in this help page re setting up your VM email on a device:

https://www.virginmedia.com/help/broadband/manage-email-account

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Zach_R
Forum Team
Forum Team

Hi @pjs333,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're having some trouble with your email address/account. Has the advice that's been offered by @Graham_A helped at all, or do you still need some further assistance with this?

Thanks,


Zach - Forum Team
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