not receiving emails being rejected as spam

[Pickone]

Hi. A couple of weeks ago all of my inbox disappeared. I complained to Virgin and they messaged to contact an engineer but I started to get them again. I received my last on the 8 Sept. and when anyone tries they get rejected as spam. I am however still getting spam mail. I tested then by putting my address to compose an email as though I was going to send one, and a list of 11 appeared with different letters underneath, one being mikFGRgmDWeGHtTRIpaW and 10 different others. I have done Avast and Defender scans and no problems were found. I have tried to speak to an enginner as suggested, but all the Virgin nos I've tried are impossible. They use an app on a mobile, but I am 80yrs old and not technical. I rely a great deal on my blueyonder email account and I don't know what to do.

[Matthew_ML]

Hey Pickone, thank you for reaching out and I am sorry to hear this.

Just to confirm every email being sent to your blueyonder email is coming into the spam folder?

What you need to do is click one, then scroll down right click an email and pick move to inbox going forward this will put emails like this into the inbox rather than the spam folder. 

[Pickone]

Thanks Matthew. No, spam was going to spam, but genuine emails weren't being received at all. I eventually managed to speak to two Virgin people, but unfortunately both were Indian and (being hard of hearing) I had great difficulty understanding them. It was eventually sorted after an hour an a half but only because I have a rarely used gmail account. I now have to sign into my blueyonder a/c using my gmail address with a different password. Getting to speak to someone at Virgin is a nightmare and I am not a biased person, but I bet that a great many people have a problem understanding the dialect. Is there any other method to contact them? Just glad it's sorted now thank you.

[Kath_F]

Hi Pickone, 

Thanks for coming back to us and confirming that things are sorted for you now. 

We're sorry to hear you've had issues understanding the team. We will certainly pass this feedback on. If you have issues again, pop back to us here in the Community and we will be able to help support you and resolve the issues you're having to save you needing to call. 

Many thanks,