not accepting password

[brigantia]

I have tried to log in to my email address and it is not accepting my password, tried most of the day..    I tried to log into my virgin media that is not accepting my password either  I use [MOD EDIT: Removed]    for my e mail and blueyonder.co.uk for My VirginMedia.  I now have no way of contacting you or receiving any advice from you.  Any chance of any help.   I am 80 and disabled so I need my email. 

[brigantia]

apologies i realise that you don,t need to send an email.  i log in separately to your site     ann

[brigantia]

I am unable to log into my email.  will not accept my password and I cannot change it .My e mail is [REMOVED] Please can someone help me I am missing important messages..

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[brigantia]

Please can somebody help me I have been unable to log into My virgin media or email my passwords are not accepted.  This the THIRD day without e mail I need to reset my passwords .I hve tried to reset My Virgin media but it keeps telling me it wll send an email but I  cant get into my emails.  Can no one help me to resolve this   am disabled and rely on my emails.  Please help me.

[jpeg1]

VM have changed login arrangements. 

For your MVM broadband login

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

For email login

https://www.virginmedia.com/help/broadband/manage-email-account

[Vikki_M]

Hi brigantia

Thanks for your post and welcome to our community.

I'm sorry to hear you're unable to log into your email account.

I'll send you a private message now so I can help. 

Please look out for the envelope in the top right of the page and pop back to me when you can.