how do I merge my old virgin.net email to my current virgin account?

[blobalbob]

I had the email stating my virgin.net email is closing. I AM A CURRENT Virgin account customer. It looks like me current account is a seperate account number to my old Virgin.net account. I have tried to speak to the call centre but they are not able to understand that I want to ensure I do not lose my virgin.net account and want to link it it my new account. Can someone at VM do this for me?

[Graham_A]

The VM Forum Team staff should be able to look into this for you when they reach this thread.  Are both accounts in the same name as that is a key criteria?

[blobalbob]

yes both accounts are in the same name

[Graham_A]

The VM Forum Team should be along soon.  Both accounts in the same name is good.

[jpeg1]

It has been stated on here that the non-connected email can only be brought into your account by replacing the existing email account. You might want to check on this when your request is picked up by VM. 

[Ayisha_B]

Hi @blobalbob 👋

Welcome back to our Community Forums and thanks for your post.

If you have a current and active account with us, we may be able to move the impacted email address to this account.

I'm going to pop you a PM 📩 so we can grab some details and take a closer look into this.

Hope to hear from you soon.

[Ayisha_B]

Thanks for your time via PM @blobalbob 

I'm glad we were able to help resolve things for you.

Let me know if you need anything else 🙂