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help with access to old blueyonder email account

judithfeltham
Joining in

on ‎08-09-2024 10:07

i no longer have a virgin media account but i need access to my old blueyonder email account. please can community support contact me to help

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jpeg1
Alessandro Volta

‎08-09-2024 11:23 - edited ‎08-09-2024 11:24

If your email account is no longer working, it will have been deleted at some time after you closed the broadband account.  I'm afraid you will have to rely on any backups you may have taken. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Adduxi
Very Insightful Person
Very Insightful Person

on ‎08-09-2024 12:04

Unfortunately it is VM policy to delete mailboxes 90 days after the user ends the Contract.  It's not always strictly 90 days, but I would doubt if the mailbox still exists.  Users should have moved all email to a new provider, e.g. GMail, when leaving VM.  This is not the first time this has caught people out, and will not be the last.

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Matthew_ML
Forum Team
Forum Team

on ‎09-09-2024 12:23

Hey judithfeltham, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

As mentioned we do delete emails after 90 days, has it been this long?

What are you needing the email account for?

Matt - Forum Team


New around here?

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