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have changed pasword for blueyonder email but had to set up none virgin email - help Im confused

Joining in

Help - ive followed Virgin instructions to change password and think ive messed up access to my husbands blueyonder address. 

We've been with Virgin and its predecessors for years .  my husband and use blueyonder email . his is a secondary account as i'm the primary account holder and we have several blueyonder emails 

we think my husbands blueyonder email was hacked so wanted to change the password on his email address.

all the old links to secondary email address seem to have changed and i dont understand the current email system.

as instructed i put in a Gmail email account he also has (but rarely uses) 
when i wanted to change the password for the Blueyonder email address

There is no guidance as to what happens after ive entered and verified the gmail account . can the blueyonder account still be used? . why do we need the gmail account ?

the last thing we want is to lose our blueyonder emails because we have so many things linked to these 

can some one advise me



Very Insightful Person
Very Insightful Person


To answer your questions:

"can the blueyonder account still be used?"

The  Blueyonder email account will remain unaffected. He will still be able to send and receive emails with his address.

why do we need the gmail account ?

VM introduced the need to assign a separate non Virgin Media email address to every VM email account to improve the security of VM accounts.  It does not have to be a Gmail account,  just an email account from another email provider. It could be an Outlook, Yahoo, iCloud  account or any-other email account not provided by VM.

That non VM email account is the email address where VM will send password reset verification emails when you change your VM password. That means it is now more difficult for hackers to change your password and hijack your VM email account without your knowledge.

The non VM address will also become the username for your VM account when you sign into your VM webmail account and My Virgin Media account.

So when sign in to your Blueyonder account you will need to type the Gmail address as the Username and then the password of your Blueyonder email account. That will take you to your Blueyonder account - not your Gmail account.

Again, that makes it more difficult for hackers to hack into your VM email and My Virgin Media account. In the past they could be pretty certain that the username for a VM account was the same email address. Now they will need to know your non VM emall address as well as your VM address.

VM could have used a different way of achieving that level of additional security but that's how they chose to do it.

"think ive messed up access to my husbands blueyonder address. "

That may be because you are still trying to access his account using his Blueyonder address as the username. As I said earlier, he now needs to type his Gmail address in the username field when accessing his Bluyonder account on the VM website.

Finally, post back if you use an email app or client to access your Blueyonder emails as well or instead of the VM webmail service. There is now another change needed to do that but I have not mentioned it here to avoid over complicating matters further.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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