Your Virgin Media Mail account is currently unavailable

[JohnBanks]

have tried the suggestions but none of then work

[jpeg1]

Email app?  Webmail?  Devices?  Error messages? 

[JohnBanks]

hi, its on my email app on laptop and phone

[jpeg1]

It's difficult to help if you don't provide the answers. 

Have you tried webmail with a browser? What messages do you get?

Is the email linked to a current Virginmedia broadband account? 

[JohnBanks]

hi tried webmail but it said not recognised, it is linked to a current virgin broadband account

[jpeg1]

Post screenshots of the messages on the app and webmail. 

[JohnBanks]

[JohnBanks]

thats the best i could do

[jpeg1 · Accepted solution]

You'll need to change the email login from within MyVirginMedia. VM have changed the logins for the broadband and email accounts.

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

https://www.virginmedia.com/help/broadband/manage-email-account

[Martin_N]

Hi JohnBanks,

Thank you for your post. I'm very sorry for the issues you've had in accessing your online account. 

As jpeg1 has advised it looks as though you need to change your email address sign in. 

Have you been able to do this?

^Martin