I’ve tried this once, but will have another go. Why isn’t this affecting my other VM email account?
Edited to say: Hallelujah, it worked this time! Thank you, John_GS
Forum TeamHi LorryE
Thanks for coming back to us.
Please run Malware scans on all devices.
Then;
• Sign in to My Virgin Media
• Go to Account settings, then Account details
• Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
Then, under Virgin Media Mail app password tap Get password
• Continue the flow and a new secure password will be generated,
Leave it 15/20 mins and the mailbox should be unlocked.
Best wishes.
I’ve tried this once, but will have another go. Why isn’t this affecting my other VM email account?
Edited to say: Hallelujah, it worked this time! Thank you, John_GS
Forum TeamAmazing!
Glad to hear this has now worked 😊
Let me know if you need anything else.
Sorry Ayisha b, I dont understand the solution, please could you elaborate. I am 86 and this losing emails is very concerning, I am locked out, nothing suggested so far works. TIA
Forum TeamI am so sorry to hear this, I will send you a PM now so we can take a look into this, please do look out for my private message. Cheers
