Forum Discussion

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Email app?  Webmail?  Devices?  Error messages? 

      • big-luap's avatar
        big-luap
        Superfast

        do they want you to login with a non virgin email account?

        Had this and the only way I could sort was to call support. manged to get it setup for outlook on my PC, tried to do it for another device the next day and it failed again. 

        It is a right pain in the ass.

         

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    It's difficult to help if you don't provide the answers. 

    Have you tried webmail with a browser? What messages do you get?

    Is the email linked to a current Virginmedia broadband account? 

     

     

    • JohnBanks's avatar
      JohnBanks
      On our wavelength

      hi tried webmail but it said not recognised, it is linked to a current virgin broadband account

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Post screenshots of the messages on the app and webmail. 

    • JohnBanks's avatar
      JohnBanks
      On our wavelength

      Thanks for that, i changed my passwod again an it is now workin

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You must create a non VM email account. You can then follow the links posted earlier.