have tried the suggestions but none of then work
You'll need to change the email login from within MyVirginMedia. VM have changed the logins for the broadband and email accounts.
https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address
https://www.virginmedia.com/help/broadband/manage-email-account
Email app? Webmail? Devices? Error messages?
hi, its on my email app on laptop and phone
do they want you to login with a non virgin email account?
Had this and the only way I could sort was to call support. manged to get it setup for outlook on my PC, tried to do it for another device the next day and it failed again.
It is a right pain in the ass.
It's difficult to help if you don't provide the answers.
Have you tried webmail with a browser? What messages do you get?
Is the email linked to a current Virginmedia broadband account?
hi tried webmail but it said not recognised, it is linked to a current virgin broadband account
Post screenshots of the messages on the app and webmail.
You'll need to change the email login from within MyVirginMedia. VM have changed the logins for the broadband and email accounts.
https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address
https://www.virginmedia.com/help/broadband/manage-email-account
Thanks for that, i changed my passwod again an it is now workin
have tried the suggestions but still not working
You must create a non VM email account. You can then follow the links posted earlier.
