Forum Discussion

WokingRob's avatar
WokingRob
Joining in
3 years ago
Solved

Your Virgin Media Mail account is currently unavailable

I have had an ntlworld.com email account for many years and until Tuesday night was able to access it on each of my four platforms: using Windows Live Mail on a PC; using Windows Live Mail on an iMac...
  • LorryE's avatar
    LorryE
    3 years ago

    I’ve tried this once, but will have another go. Why isn’t this affecting my other VM email account?

    Edited to say: Hallelujah, it worked this time!  Thank you, John_GS

Cheesehead's avatar
Cheesehead
Tuning in
3 years ago

Same issue here too. I've been locked out of one of my accounts since Friday, despite following all the new instructions. HelllllPPPP!!

  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    3 years ago

    Hi Cheesehead,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm very sorry to hear of your Virgin Media Mail issues. I can see from the other thread that you've posted about this that one of my colleague has reached out and offered further assistance with this via private message. We'll continue to assist you with this from there going forward.

    Thanks,
     

    • LorryE's avatar
      LorryE
      Tuning in
      3 years ago

      Lucky Cheesehead, why aren’t I and emorris207 being helped?

      • Kath_P's avatar
        Kath_P
        Icon for Forum Team rankForum Team
        3 years ago

        Hi LorryE, 

        Apologies that you were missed. It's always best to create your own thread rather than posting on someone else's as this ensures you don't get missed. 

        Just to confirm, is it your email address that's locked? Do you still have access to My VM or is this producing an error too?

        Let us know.