Virgin Media Virgin Media Community

WokingRob · ‎24-09-2023

I have had an ntlworld.com email account for many years and until Tuesday night was able to access it on each of my four platforms: using Windows Live Mail on a PC; using Windows Live Mail on an iMac; on an iPhone; and on an iPad - oh, and also by signing in to My Virgin Media/ Virgin Media Mail. Since Wednesday morning I have been unable to access any of them. The initial messages were that I needed to enter a password despite the fact that all had been operating successfully for years with the password that had been saved on each. When accessing My Virgin Media, I received the message that "Your Virgin Media Mail account is currently unavailable" with a three step process to supposedly rectify the issue. Step 1, changing my My Virgin Media password and the default account to a non Virgin Media (hotmail) account, was accomplished. Step 2 was then to change my Virgin Media Mail password and I followed the steps (which have been posted elsewhere in this forum as a solution) - My Virgin Media/Account Settings/Account Details/Manage Your Virgin Media Mail - and repeatedly received the message "Oops, looks like something's gone wrong on our side. Please try again." However, trying again only takes me around the circle again. I've read the various similar posts on here but can't find anything that works. It has been five days now with no access to my email and I have no idea what I could be missing. Help would be very much appreciated.

LorryE · ‎30-09-2023

I’ve tried this once, but will have another go. Why isn’t this affecting my other VM email account?

Edited to say: Hallelujah, it worked this time! Thank you, John_GS

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WokingRob · ‎24-09-2023

Sorry, meant Mail on an iMac.

Joseph_B · ‎25-09-2023

Hey @WokingRob,

Welcome to the Community Forums and thanks for the post.

Sorry to hear that you are having this issue, I would like to go about looking into this with you, for me to do so I will need to confirm some information from you in a quick private message.

Joe

LorryE · ‎25-09-2023

I’m having exactly the same issue with one of my virginmedia email addresses and have followed the same steps with the same results. Trying to get help from a real person is impossible and I am now looking at other providers to change to. Virgin Media customer service is the worst I’ve ever come across from any company.😡

emorris027 · ‎25-09-2023

I am having the same issue. How can I speak to a person to get this resolved?

Cheesehead · ‎27-09-2023

Same issue here too. I've been locked out of one of my accounts since Friday, despite following all the new instructions. HelllllPPPP!!

Zach_R · ‎28-09-2023

Hi @Cheesehead,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear of your Virgin Media Mail issues. I can see from the other thread that you've posted about this that one of my colleague has reached out and offered further assistance with this via private message. We'll continue to assist you with this from there going forward.

Thanks,

Zach - Forum Team
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LorryE · ‎28-09-2023

Lucky Cheesehead, why aren’t I and emorris207 being helped?

Cheesehead · ‎28-09-2023

Don't worry. I'm not being helped either. Just got an email asking to confirm a load of details and that was it.

LorryE · ‎28-09-2023

I didn’t have a problem with you being helped and was hoping they’d come up with a solution, but I should have known better. What a shambles!