Forum Discussion

greysts1's avatar
greysts1
Joining in
7 months ago
Solved

Webmail quota

I am trying to move all my correspondents away from my old NTLWorld address to a new Gmail address. I have copied all the important emails to Google and deleted everything I can find in the NTLWorld system. That includes all my contacts, all sent and received mails and all deleted mails. On the face of it, there is nothing left.

However, the note at the bottom still says I have a 25gb Mail quota of which I am still using 1.396gb. How do I see what it is and more importantly how do I empty it?

  • 用心棒's avatar
    用心棒
    7 months ago

    Select ⚙ > E-mail > Change IMAP Subscriptions… and confirm all folders are subscribed to.

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    7 months ago

    Try refresh page by pressing Ctrl+Shift+R; content of Trash folder is not counted toward quota and messages older than 7 days should be automatically deleted.

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    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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  • Cardiffman282's avatar
    Cardiffman282
    Trouble shooter
    7 months ago

    For the purposes of the thread taking positive action to migrate from VM email accounts to portable cloud-based services like Outlook is definitely the right thing to do and I recommend everyone who still regularly uses their VM/legacy addresses to do likewise ASAP. It takes longer than you think but VM will almost certainly close these email accounts in the not too distant future and is clearly winding down the maintenance and support of the service. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 months ago

    However it should be mentioned here as it has in many places, that no online email account should be relied on as a permanent filing system. 

    No email provider guarantees security or backups. If the online storage is ever lost , or access to it is lost whether by accidental operation, equipment failure or hacking, it is gone.  VM is not unique in this. 

    Important data should always be backed up offline under the user's own control. 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    7 months ago

    Hey greystst1, thank you for reaching out and I am sorry to hear this.

    Did any of the advice on here help at all? 

    • greysts1's avatar
      greysts1
      Joining in
      7 months ago

      Hi Matthew

      Unfortunately none of the replies solved the problem. I don't seem to have any emails in the system, live or otherwise, and I've deleted a couple of additional addresses that I created some time ago. I still appear to have 1.396gb data somewhere in my account.

      • 用心棒's avatar
        用心棒
        Very Insightful Person
        7 months ago

        Select ⚙ > E-mail > Change IMAP Subscriptions… and confirm all folders are subscribed to.

  • greysts1's avatar
    greysts1
    Joining in
    7 months ago

    That hit the button!! Down to 145kb now so I'll carry on checking all the folders. There were any number of 10 year old emails in the various folders.

  • greysts1's avatar
    greysts1
    Joining in
    7 months ago

    I've just found the last email hidden away so I now have zero bytes in my quota. I can now happily close my NTLWorld account or just wait for VM to do it for me! Thanks to a "Very Insightful Person".

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      7 months ago

      Hi greysts1

      Thanks for your post and welcome back to our community.

      Would you like us to delete the NTL email account for you?

      If so, please let us know and we'll send you a private message to do so :).

      Please pop back to us when you can. 

      • greysts1's avatar
        greysts1
        Joining in
        7 months ago

        Hi Vikki

        Not just for the moment thanks Vikki. I am still getting the odd email from earlier contacts. Most of them I can ignore (or delete) but now and again I get one from a contact that would like to retain. I presume my NTL address will disappear soon anyway as I have l closed my VirginMedia account.