Virgin.net email

[lizwm]

I contacted virgin media about this a month ago and was told they didn't see a problem and now it has stopped working.  6 phone calls later still not working. Customer service are so unhelpful.

[Adduxi]

Are you currently paying VM for Broadband services?  If not there is a possibly that old .net mailbox is deleted.  VM should have notified of this with a 30 day notice.  They are currently removing all old .net email accounts that are "dormant", i.e. non paying VM customers.

If you wait here a VM Mod should pick up this thread and discuss directly with you.

[lizwm]

Yes I do still have an account and I contacted them a month ago and they said it will all be ok.  

[Adduxi]

Well that's a good start.  Did VM advise you about the need to change to a 3rd party email for accessing your "My Virginmedia" and the need for a new email password if you need access using any "apps"?

Hopefully a VM Mod will pick this up and discuss directly with you shortly within a day or two.

[lizwm]

If you read I did contact them a month ago and they said it shouldn't go as I have an existing service. After nearly 2 hours on the phone I retrieved them but they used a generic password and failed to tell me not to change it for 24 hours.  Just had to reboot my computer and now can't get in again.  Customer service is appalling 

[Adduxi]

Yes, CS is lacking at times .....  However VM have introduced changes to all mailboxs to make them "more secure", and IMHO a more obtuse way of doing things.  To access MyVM you now need a 3rd party email and to access your mailbox via an "app" (e.g. Outlook ) you need your old .net email address and a new password in the format xxxx-xxxx-xxxx-xxxx    Was any of this done ?

[lizwm]

Some of it was.  Computer updated and it stopped again. They are now saying my main blueyonder.co.uk one does not exist though that has all account details. I have spent 3 hours on the phone so far in total since 7th November.  2 Lots of lies as they said server error and I had been hacked.  Both untrue, I am currently undergoing medical treatment and am not supposed to have unnecessary stress but they are causing loads.  Disgusting service.

[John_GS]

Hi @lizwm 

Thanks for posting and welcome to the community.

I am sorry for any email issue.

I'll send you a PM now to assist further.