Virgin.net email

[Palantir12]

Hi Martin,

Would you be able to help me with this issue please? Exactly the same issue with a virgin.net email that we stopped receiving emails to on Sunday, and the default mail app on my phone says there is no password associated with the account.

I would be so grateful if you could help!

Many thanks

[Palantir12]

Like many others on here, my virgin.net account has stopped working.

I stopped receiving new emails on Sunday, and my default apple email app says the account has no password.

I'm unable to change my password through the Virgin website (as it requests an email address verification but I can't access the account..?), and am at a loss at what to do as there appear to be no solutions online or any customer service support for this issue.

I would be very grateful if anyone could help! Thank you.

[jpeg1]

Have you tried logging on to web mail?

Is this email linked to a current Virginmedia broadband account?  If not it has probably been closed by VM.

https://www.virginmedia.com/help/broadband/manage-email-account

[Palantir12]

Hi jpeg1, thanks for replying.

I have tried logging in that way, but it says my password is incorrect and I'm unable to create a new password because it requires me to verify my 'updated email address'. However, I have received no emails at the address I put for that option.

This is the error message:

"Before you change your password, we need you to verify your recently updated email address. Tap the link we sent to your updated email address to verify it. If the link has expired, please contact us."

The email is no longer linked to a Virginmedia broadband account. I received no warning that I needed to move away from this email, so I really hope it hasn't been deleted.

[Adduxi]

VM state any mailbox will be deleted after 90 days.  However they don’t always do this.  I had four active NTL mailbox’s working for much much longer than 90 days. In the end I asked for them to be deleted as they were being used for spam. 

[Palantir12]

That's 90 days of inactivity though, right? I had been using this email as normal until it suddenly stopped working a few days ago. What could have caused this?

[goslow]

The email account is supposed to be deleted 90 days after your VM broadband account closes. In the past, some email addresses have lived on way longer than this (even many years longer) and still kept working.

In recent times, VM has undertaken a programme of closing down all of these legacy accounts which are no longer attached to an active VM broadband account. It sounds likely that your account has been deleted in this way.

[Palantir12]

I see. Frustrating that it has happened now, with no notification or warning!

So is it gone for good?

[jpeg1]

For what it's worth, the notification of cancellation would be included in the T & Cs when the email account was opened. I'm afraid it's gone now. 

[Palantir12]

Appreciate your replies. Rather useless after all these years!