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Virgin.net account on Apple mail

DJEB
Joining in

I am unable to open my Virgin.net email on Apple mail. I get the message ‘No password provided for Virgin’. I have provided password and deleted and re added account but get the same message 

1 ACCEPTED SOLUTION

Accepted Solutions

Graham_A
Very Insightful Person
Very Insightful Person

@DJEB You may have triggered the VM security requirement to use a generated app password for use with email clients.  To do this you are also likely to be asked to change your sign in username to a third party email address.  You can find all the instructions here: https://www.virginmedia.com/help/broadband/manage-email-account

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

@DJEB You may have triggered the VM security requirement to use a generated app password for use with email clients.  To do this you are also likely to be asked to change your sign in username to a third party email address.  You can find all the instructions here: https://www.virginmedia.com/help/broadband/manage-email-account

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

John_GS
Forum Team
Forum Team

Hi @DJEB 

Thanks for posting and welcome to the community.

I am sorry to hear of the email issue.

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill