Virgin.net Email address

[Plug2]

Hello

Can anyone help associate an old virgin.net email account with an existing VM phone/tv/broadband account which uses a different email address.

I have had the virgin.net account since Sep-2006 & been a VM phone/tv/broadband customer since Jan-2009.

I don't want to change the primary email address associated with the account.

As with all the other posts in the forum I've been notified the acct will be deleted in 15 days.

[Needhelp2024]

Ring them and put in a formal complaint.

[goslow]

If you have a VM broadband account, your options are summarised below

https://community.virginmedia.com/t5/Email/Concerned-Virgin-Net-eMail-Users/m-p/5575739#M279991

but you need to discuss the specific details with a VM forum person who can go through it with you for your individual circumstances. One should reply to your topic within a few days

[Beth_G · Accepted solution]

Hi Plug2,

Thank you for your post, welcome to the Community Forums. We can understand your concerns

I'll send you a private message so I can take the details and see what I can do to help.