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Virgin Media Marking my own ntlworld.com emails as spam

Haggis2024
Joining in

on ‎19-05-2024 17:20

Virgin has now decided that emails from my ntlworld.com to the same account is spam. Is there any way of stopping this or do I just have to put up with this ridicules rule.

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2 REPLIES 2

Cardiffman282
Trouble shooter

‎19-05-2024 19:29 - edited ‎19-05-2024 19:29

In the online VM email portal select the email in Spam, click on the menu icon for it and select Not Spam. 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here
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Haggis2024
Joining in

on ‎20-05-2024 15:28

Thanks Cardiffman282 unfortunately when I select the menu icon there is no option to select Not Spam. If I right click on the item the option is Mark as Spam. The email from VirginMediaCommunitySupport@virginmedia.co.uk is also marked as Spam. So virgin media think that their own support forum is a spam bot.

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