Very slow loading emails on webmail. Ntl email.

[johnblakemore]

For some time my webmail is very very slow to load my N TL emails. Sometimes it keeps saying “reload”

Very annoying.

[John_GS]

Hi @johnblakemore 

Thanks for posting and welcome back to the community. 

Apologies for any issues loading your email.

Is it only this website you're having issues with or others?

Could you do a wired speedtest via laptop/PC at https://www.samknows.com/products/realspeed and report back?

[johnblakemore]

Hi

Thanks for your reply.

I have this issue on my iPad and my PC and it is only webmail that is the problem.

I have done the Sam Knows test on my  iPad, as follows;

Router. Download 137 upload 20.4

ipad Download 138. upload 22.5

Hope this helps.

John

[Ayisha_B]

Are you able to access your mailbox okay via third party email client?

[johnblakemore]

Hi

I dont know as I dont access emails via a third party client.

[David_Bn]

Thanks for coming back to us @johnblakemore.

Can you please confirm which browser you're using when accessing the E-Mail account?

Have you attempted to use an alternative browser or clearing the cache on the browser you're using?

Thanks,

David_Bn

[johnblakemore]

It seems to have sorted itself out now thanks.

[Gareth_L]

Hello Johnblakemoore.

Thanks for your update.

Should you need anything else at all, please let pop back on here and let us know.

Gareth_L