Unable to whitelist emails from a genuine sender

[Flybridge]

Hi,

I am receiving emails that Virgin Media are sending to my Spam folder. I want to see them in my Inbox, because they are n to spam. I searched how to whitelist and found a web page that said there is an option in the Security settings, but when I open Security I only have an option to create a blocklist.

How can I whitelist genuine emails?

[coenoby · Accepted solution]

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@Flybridge wrote:

How can I whitelist genuine emails?

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The fact is that VM's email service does not have a whitelist option.

At one time VM did say that adding an email address to your contacts list would ensure that all future emails from that address would go to your inbox. However in reality that could not be relied on to work and VM dropped that suggestion from their help sheets quite a while ago

The only option you have when ut comes to managing spam is to change the spam settings in your VM webmail account to either:

• Flag all new incoming email message as "SPAM" but deliver them to your Inbox rather than the spam folder.
• Or, to turn off spam filtering all together.

VM email does allow you to set your own filter rules but they only work on emails that arrive in your inbox. So although you can set a rule which says "send all incoming emails from a certain address to the inbox"  but it will not actually work with ermails that the VM spam filter flags as spam.

If you use a third party email app such as Outlook to manage your VM emails, one workaround is to set your VM spam settings to the "flag email as spam but send it to inbox" option in VM webmail. Then rely on the spam filtering provided by the third party app to handle genuine spam emails. You can then use any manual filtering options in the email app to handle the exceptions. Not ideal I know and not every email app offers the option to set your own filter rules.

Finally, as you may be aware, VM stopped issuing new email addresses in May 2022 and the future of the VM email service is uncertain. In the light of that it would seem unlikely VM are going to add new features such as whitelisting to their email service.

Coenoby

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[Flybridge]

Thanks.

I didn't know VM had stopped issuing new addresses. Perhaps I should move away from VM and use my other accounts more. I'm not keen on being reliant on my ISP for email, in case I end up changing ISP. What you said has made it a more important task to address now. Thanks.

[coenoby]

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@Flybridge wrote:

. Perhaps I should move away from VM and use my other accounts more.

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That would be a sensible step.

VM have not given any indication of what the future holds for VM email accounts but whatever that future might be it is not a good idea to be reliant on your ISP for your email account.

Coenoby

[JohnEdwards]

I am in the bizarre position of having my 'Go on, have a look' emails from THIS forum marked as SPAM by Virgin Media!

As indicated above, there seems to be no way to stop this (I already have ALL mails delivered to my inbox, even when marked <SPAM>, but I'd really like to change that to get rid of the real spam which seems to be proliferating recently. I can't do that unless I can reverse this (and a few other) wrong categorisations.

Is there really NO way of doing so? Do others also have their VM Community Support emails marked as <SPAM>?

[coenoby]

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@JohnEdwards wrote:

 Do others also have their VM Community Support emails marked as <SPAM>?

Yes, pretty much everyone. Most email services flag the notification emails from this forum as spam.

The "From" address of these emails is a virgin media.co.uk email address but they are actually sent by Khoros, the providers of the forum software.

The settings used by Khoros/Virginmedia mean that these emails look as if the virginmedia email address has been spoofed (faked) As a result most recipients flag them as spam.  This was first escalated to VM back in March this year but still has not been resolved.

Sadly there is no way you can whitelist these emails to stop them being flagged as spam. You cannot even do it by setting up a filter rule in your VM webmail account.

Coenoby

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