Unable to set up Ntlworld email on 3rd party app on iPad

[mjw123]

Hi,

I am having issues trying to link my Ntlworld email address to the mail app or outlook app on my iPad. I had previously managed to link the account up successfully, but I ran into a problem where messages would not send so I decided to unlink the account and then set it up again to try and resolve the problem. However, now when I try to link up the account, I get the error message:

No password provided for "Ntlworld". Please go to Mail Account Settings and enter a password.

The password I used is correct as I am still able to use it to log into my emails on the browser.

I have read elsewhere that I may need to generate a new App password in my Virgin Media account in order to link up my email to a 3rd party app. However, when I tried to do this, it asks for a non-Virgin Media email to send the new app password to. I entered an alternative email address and nothing happened - it jsut sent me back to the original screen.

Has anyone encountered a similar issue and know how to resolve it?

Many thanks.

[jpeg1]

You need to use the non VM email address set up in your MVM account. 

[Matthew_ML]

Hey mjw123, thank you for reaching out and a very warm welcome to the community I am so sorry to hear about this.

Did the advice below help at all?

Also what IOS is the ipad on? 

[mjw123]

Hi both,

Thank you for your response. My iPad is on IOS version 17.5.1

I do not have a non-VM email address already set up in MVM account. Does this mean I have to create a different email address in order to access my Virgin Media account (one that is not Virgin Media or Ntlworld)? is it possible to generate a new App password without this?

Many thanks

[jpeg1]

Yes. You must first have a non VM email address for your MVM account. It's explained here.

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address