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Unable to login to ntlworld

Tuning in

Email account still working but virgin media will not accept either my email address or my checked password, what next?


Up to speed

We have the same problem. It's probably something Virgin are doing and won't be your fault but they never seem to get this right. Poor comms. 

Alessandro Volta

Have you updated the login details to the latest requirements?

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

Forum Team
Forum Team

Hi @Greying 

Welcome back to the community forums 

Sorry to hear you're having issues access an ntlword email. 

Has the steps advised by our community been able to support in resolving this for you?

If not, we would need to speak directly with the account holder regarding any email changes, we can see from your previous thread that you're looking to make changes to the named account holder and so would advise that if possible, the account holder get in touch with us directly. 

Here to help 🙂
Virgin Media Forums Agent