Unable to login to blueyonder email address

[dazza5971]

Hi, Since Saturday lunch time I have been unable to access my secondary blueyonder email account receiving a sign in failed message. I have spoken to support on Saturday evening via Whatsapp and they said I just need to change my password.

This has resulted in a invalid password message so I changed the password again and the same happened again. I use this account as my main email address so really need to be able to login to retrieve recent messages. Please advise.

Thanks.

[jpeg1]

Have you followed the latest procedure, here? 

https://www.virginmedia.com/help/broadband/manage-email-account

[Molly_T]

Hi Dazza5971 👋 Welcome back to the community forum! Thanks for posting. 
Sorry to hear about these issues with your Blue yonder email and difficulties getting logged in. We'd like to help take a closer look and offer further support if needed. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞